Frequently Asked Questions, part 2


Now that you know all about mobile banking, text and email alerts, and our hours, it’s time for Frequently Asked Questions, part 2. If you missed part 1, check it out here.

debit_cards_250x251Today, let’s talk about debit cards. Debit cards are great. They are convenient, quick, and much easier to use than checks. Debit got started way back in the 1980s and grew to outnumber check usage by 1998. Most everyone uses a debit card these days. The purpose of these handy little cards is to connect to the available balance in your checking account just like a check would, but in an instant.

As convenient as debit cards can be, they can also come with a lot of questions. We’ve tried to answer as many questions as we’ve heard over the years on one easy-to-read page on our website. You can check it out here. Read up on our debit card and let us know if we’ve missed any important information or questions that you still have.

I want to point out two of these today. First is merchant holds. Some merchants, such as restaurants, hotels, and gas stations, sometimes place a hold on money in your account, then place a second hold for the same transaction. While your transaction should clear your account with the proper amount of your actual purchase, the two holds may cause the available balance of your account to be reduced, even before the transaction has posted to your account. Merchant holds will expire within three days or when the transaction posts for the same dollar amount as the hold. You can conveniently check holds placed on your account in online banking. Just click on the account number, then “view holds” in the menu bar.

Secondly, remember that, even when you’re traveling, a free ATM is never far away. Your debit card can be used at any CO-OP ATM for FREE. For locations call 888.SITE.COOP or text your address, intersection, or zip code to 692667 (MYCOOP). Or, locate one here.

Another often-asked question has to do with transfers between your NWGACU accounts. You are limited to 6 transfers per month including  online , teller line and overdraft transfers.facebook-ad-online-banking

Still have more questions? You can always check out Top FAQs on our website. If you can’t find the answer there, let us know!  We are here to serve you.  You can always call or email us; click here for the appropriate phone number or email address. Or, send us a message on Facebook or Twitter!

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